Frequently Asked Questions about Willow Plaza

Our leasing team is available throughout the week to answer questions and arrange tours at Willow Plaza. Current availability, along with our phone number and email, is listed on our contact page.

We welcome pets at Willow Plaza! Both cats and dogs live here, with a limit of two pets per apartment home, and breed restrictions apply. For details about our pet policy, please contact our on-site leasing team.

Willow Plaza offers one, two, and three bedroom apartment homes. Each layout includes its own square footage and interior features, and our leasing team can explore available floor plan options with you.

Willow Plaza is located at 12752 North Houston Rosslyn Road in Houston, Texas, just off Highway 249 in Northwest Houston. Dining, shopping, and major commuter routes are all close by.

Willow Plaza pairs a resort-inspired setting with a location that keeps errands and commutes simple. Our grounds include a resort-style pool and pool deck, a 24/7 fitness center, a dog park, and a trail, and our apartment homes feature modern finishes throughout.

Willow Plaza does not offer furnished apartment homes at this time. Every home comes unfurnished, which gives you a blank canvas to arrange your space however you like.

Willow Plaza is a non-smoking property. Smoking is not permitted inside apartment homes or anywhere on our grounds.

You can schedule a tour online in a few minutes, or call our leasing team to arrange a time that works for you. Our team will answer your questions about floor plans, amenities, and the application process during your visit.

To apply at Willow Plaza, you will need a valid government-issued photo ID and proof of income. Our leasing team confirms everything required once you begin your application.

All applicants at Willow Plaza complete a credit check and must meet our minimum household income requirement. For the current qualifying criteria, please contact our on-site leasing team.

You can apply online through our website or in person at our leasing office. Either way, our team guides you through each stage of the application process.

Renters insurance is required for every resident at Willow Plaza. It protects your personal belongings and stays in place for the length of your lease.

Application review at Willow Plaza moves quickly when applicants submit all required documentation up front. Our leasing team keeps you updated and confirms your approval as soon as the review is complete.

Yes, Willow Plaza offers short term lease options alongside our standard terms. For the terms currently open, please contact our on-site leasing team.

Yes. Willow Plaza runs credit and background checks for every applicant and occupant age 18 and older.

Security deposit requirements at Willow Plaza vary by floor plan and are confirmed during the application process. For the specifics on the home you want, please contact our on-site leasing team.

Utility arrangements at Willow Plaza differ by apartment home and lease term. Our leasing team confirms exactly what is covered before you sign, so please contact them for the details on your home.

Residents at Willow Plaza set up and manage their own water, sewer, and electricity service. Our leasing team provides the provider information you need ahead of move-in.

Willow Plaza accepts rent through our online resident portal, at nearby ePay locations, and by cashier's check at our leasing office. Our team confirms your due date and payment setup when your lease begins.

Willow Plaza offers lease terms from 6 to 13 months, so you can match the length of your lease to your plans. Our leasing team confirms which terms are open when you apply.

Before move-in day at Willow Plaza, your lease must be signed and your renters insurance and electricity service confirmed. Our leasing team reviews the full checklist with you ahead of time so nothing is left to the last minute.

Subletting is not permitted at Willow Plaza. If your needs change during your lease, our team offers transfer options within our community and is happy to talk through what is open.

When your lease ends at Willow Plaza, all keys and gate fobs are returned to our leasing office and a move-out form is signed by everyone listed on the lease. Our team schedules a final review with you so nothing gets missed.

Willow Plaza includes a resort-style pool and pool deck, a 24/7 fitness center, a dog park, a trail, and Wi-Fi in our common areas. Our community amenities are open to every resident.

Our fitness center and mail center at Willow Plaza are open 24 hours a day, so you can work out or collect a package on your own schedule. Our other amenity spaces follow posted community hours.

Amenity spaces at Willow Plaza are open to all residents on a first come basis rather than by reservation. That keeps the pool deck, fitness center, and common areas available whenever you want to use them.

Yes. Wi-Fi covers the common areas at Willow Plaza, and complimentary guest access is provided so your visitors can stay connected too.

Willow Plaza does not have a guest suite. Visitors are welcome in your apartment home, and designated on-site guest parking is available during their stay.

Willow Plaza offers on-site resident parking along with designated guest spaces. For more information about parking availability and options, please contact our on-site leasing team.

Willow Plaza does not have EV charging stations on site at this time. Our leasing team can direct you to the closest public charging options in Northwest Houston.

Every apartment home at Willow Plaza includes a private storage closet on the patio. It works well for bikes, seasonal items, and anything else you want out of the way.

Carriers deliver packages directly to your door at Willow Plaza. USPS deliveries are secured in our on-site package lockers when they fit, and larger items are left at your door.

Willow Plaza hosts resident events every month along with smaller community activities throughout the year. Our Instagram and Facebook pages carry the current schedule.

Willow Plaza does not have a guest suite, so there is nothing to reserve. Visitors are welcome in your apartment home, and designated guest parking is available on site.

Yes. Willow Plaza provides designated on-site guest parking so your visitors have a dedicated place to park.

Our community at Willow Plaza is gated. Residents enter with a personal fob, and guests use a designated guest entry code that you can pass along before they arrive.

Willow Plaza is built for accessibility, with ramps at our building entrances and designated accessible parking throughout our community. Our leasing team can answer questions about specific homes and routes.

Yes. Our amenity and common areas at Willow Plaza connect by accessible pathways, and each space is designed for every resident to use comfortably.

Willow Plaza offers designated accessible parking near individual apartment homes and at our leasing office. Our team can confirm the closest spaces to the home you choose.

Yes, pets are welcome at Willow Plaza. Both cats and dogs live here, with a limit of two per apartment home. For details about our pet policy, please contact our on-site leasing team.

Breed restrictions apply at Willow Plaza. For the current list of restricted breeds and weight limits, please contact our on-site leasing team before you apply.

Willow Plaza allows up to two pets per apartment home. For details about our pet policy, please contact our on-site leasing team.

Service animals are welcome at Willow Plaza and are not subject to our standard pet restrictions. For details about required documentation, please contact our on-site leasing team.

Willow Plaza has an on-site dog park and a trail that goes through our community, so pets have room to play and enjoy the outdoors close to home.

Pet policy requirements at Willow Plaza are confirmed during the application process. For full details about keeping a pet in your apartment home, please contact our on-site leasing team.

Willow Plaza sits in the Brookhollow/Inwood area of Northwest Houston, just off Highway 249. Our Northwest Houston neighborhood keeps retail, dining, and major commuter routes close by.

Willowbrook Mall is a short drive from Willow Plaza, and both Walmart and Kroger sit close to our community. Local restaurants and quick service spots line Highway 249 nearby.

Willow Plaza is zoned to Klein Independent School District. Our leasing team can confirm the assigned campuses for our address.

Lone Star College has campuses minutes from Willow Plaza, and the University of Houston and University of Houston Downtown are both a straightforward drive from our community.

The nearest public transit stop sits at the intersection of Rosslyn Road and Highway 249, close to Willow Plaza. Houston METRO publishes current routes and schedules for the area.

Residents at Willow Plaza pay rent through our BILT online portal, at nearby ePay locations, or by cashier's check at our leasing office. Our team helps you set up whichever method you prefer.

Renewal offers at Willow Plaza are posted in our LOFT resident portal, and you can also review them in person with our leasing team. Either option lets you compare terms and confirm your renewal.

Residents submit maintenance requests through the LOFT resident portal at any hour. You can also call our leasing office and our team will log the request for you.

Yes. Willow Plaza uses LOFT as our resident portal for account management and BILT for online rent payments. Both are available to you once your lease begins.

Willow Plaza partners with Resident Rewards, which gives residents access to exclusive offers from participating brands. Our leasing team keeps the current partner list available.

Willow Plaza does not have a dedicated coworking space. Wi-Fi covers our common areas, and many residents work from those spaces when they want a change of scenery.