Frequently Asked Questions

For current office hours, please visit our Contact page.

Absolutely! Your furry family members are welcome here. Breed restrictions may apply, so reach out to the leasing team for the full details before you move in. The following fees include a refundable Pet Deposit, a one time pet fee, and monthly pet rent. If you have questions about our Pet Policy & Fees, please contact our leasing office. Our dedicated staff is always happy to help answer any questions

We offer one-, two-, and three-bedroom floor plans.

Willow Plaza is conveniently located at 12752 N Houston Rosslyn Rd, offering residents easy access to a variety of dining and shopping options. Our community is nestled in Houston right off Highway 249, providing both comfort and connectivity in a prime location.

Willow Plaza is unique in offering a carefree, resort-inspired lifestyle where coming home feels like a vacation, perfectly paired with a vibrant location that puts everything you need within reach.

Furnished homes aren't offered at this time, which means your space is a blank canvas, ready for you to make it your own from day one.

No we are a non-smoking property.

You can easily tour our community by scheduling an appointment through our website or by calling our leasing office—our team is ready to help you find your next home.

You will need to provide a valid form of identification and proof of income.

Applicants must pass a credit check and have a combined income of at least 2.5 times the base rent.

In person or online.

Renters insurance is required for all residents. It’s an easy way to protect your belongings and provides peace of mind from the day you move in.

Our application process is simple, with quick approvals as long as applicants provide all required documentation.

Yes, we offer short-term lease options. Pricing may vary—please contact our leasing office, and our team will be happy to assist you.

Yes, we conduct credit and background checks for all applicants aged 18 and older.

Security deposits vary by floor plan and are based on the results of your credit check. Please contact our leasing office—we’re happy to answer any questions you may have.

Utilities are currently included with your rent, making it easier to budget and manage your monthly expenses with confidence.

Residents enjoy the flexibility of managing their own water, sewer, and electricity usage, making it easier to stay in control of monthly expenses and personalize their energy habits.

We offer convenient and flexible payment options, allowing you to pay your rent online through our resident portal, make an e-payment at nearby locations, or use a cashier’s check—whichever works best for you.

We offer flexible lease terms ranging from 6 to 13 months, designed to fit your lifestyle and meet your individual needs.

To ensure a smooth and easy move-in, your lease agreement must be signed, proof of electricity setup and renters insurance provided, and your initial payment completed prior to your move-in date.

At this time, subletting is not permitted; however, we’re happy to support our residents by offering convenient transfer options if your lifestyle or needs change.

To ensure a smooth move-out process, we ask that all keys and gate fobs are returned and a move-out form is signed by all listed parties.

Enjoy a variety of fantastic community amenities, including a dog park, walking trail, resort-style pool, 24/7 fitness center, and pool deck—plus so much more. Stop by and see everything we have to offer!

Enjoy the convenience of our 24/7 fitness center and mail center, giving you the flexibility to work out or pick up packages on your schedule.

At this time, amenity spaces are open for everyone to enjoy on a first-come basis, allowing residents the flexibility to use and experience our community amenities whenever they like.

Wi-Fi is available in our common areas, and complimentary guest access is provided so you can stay connected while enjoying our amenities anytime.

No guest suite.

We offer ample on-site parking for our residents, along with convenient designated guest parking for visitors.

No EV charging stations.

All of our patios include private storage closets, giving you extra space to conveniently store bikes, seasonal items, or anything else you need.

Packages are conveniently delivered directly to your door by carriers, while USPS deliveries are securely placed in our package lockers when they fit within the designated space.

We host a variety of resident events each month, along with engaging community activities—be sure to follow us on our social media platforms to stay updated!

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Guest parking is available on-site for the convenience of our residents’ visitors, ensuring a comfortable and hassle-free experience during their stay.

Access to the building is provided through the community gates. Residents may enter using their fob, while guests can conveniently access the property with a designated guest entry code.

Our community building is designed to be fully accessible, with convenient wheelchair ramps and designated accessible parking spaces to ensure ease of access for individuals with disabilities.

Amenities are accessible to all guests, featuring accessible pathways that ensure comfort and ease for everyone, and are designed for all residents to enjoy.

We offer accessible parking for all residents, including conveniently located accessible spaces in front of individual units and at the leasing office for added ease and accessibility.

We welcome pets in our units—your furry companions are part of the family here!

Our furry family members are welcome here. Breed restrictions may apply, so reach out to the leasing team for the full details before you move in.

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Service animals are permitted, and we warmly welcome our residents’ furry companions. For additional details regarding required documentation, please contact our leasing office.

We offer excellent pet-friendly amenities, including a spacious dog park and a scenic walking trail, so both pets and residents can relax, play, and enjoy the outdoors together.

A pet deposit and monthly pet rent are required. Please contact our leasing office for full details and availability.

Willow Plaza Apartments is located in Northwest Houston, within the Brookhollow/Inwood area, offering convenient access to major highways, nearby retail, and surrounding North Houston communities.

Willow Plaza is ideally located near some of the area’s most popular shopping and dining destinations. Willowbrook Mall is just a short drive away, while Walmart is within walking distance and Kroger is conveniently close by. Residents can also enjoy a wide variety of nearby restaurants and dining options, making it a vibrant and highly desirable place to call home.

Willow Plaza is located within the highly regarded Klein Independent School District (Klein ISD).

Willow Plaza offers convenient access to several nearby colleges and universities, including Lone Star College campuses just minutes away, along with major institutions like the University of Houston and University of Houston–Downtown. With a variety of educational options close by, it’s a great location for students and lifelong learners alike.

The nearest public transit stop is just a short walk away at the main intersection of Rosslyn Road and Highway 249, offering convenient access for easy commuting.

Residents can conveniently pay rent through our online BILT payment portal, or by using ePay, which is easily accessible at nearby payment centers. We also accept cashier’s checks at the leasing office for added flexibility.

Renewing your lease is simple and convenient. You can visit the leasing office to review and select from our competitive renewal offers, or easily complete your renewal from the comfort of your home through our LOFT resident portal.

Residents can conveniently submit maintenance requests through the LOFT resident portal. They may also contact or visit the leasing office for assistance.

We offer LOFT as our dedicated resident portal for easy account management, along with BILT as our convenient online payment portal for rent.

Our community proudly partners with Resident Rewards, where residents can enjoy a variety of exclusive deals and special offers. For more information on available perks, please contact our leasing office.

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